How does The Ritz-Carlton focus on service and hospitality?


Updated: January 19, 2023

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The Ritz-Carlton places a strong emphasis on service and hospitality. All employees, known as “Ladies and Gentlemen,” are trained to provide exceptional service to guests and to anticipate their needs. The company is also dedicated to giving back to the communities where its hotels and resorts are located, through a variety of charitable and community outreach programs.


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